• How long does delivery take? We process and ship orders Monday through Friday (excluding U.S. federal holidays). Processing typically takes 3 to 8 business days.

• How much does shipping cost?

  • United States: Free shipping on orders over $150 USD. A $16 USD fee applies to orders below $150.

  • Canada: Free shipping on orders over 180 CAD. A $25 CAD fee applies to orders below 180 CAD.

• How do I know when my order has shipped? You will receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse.

• Can I track my order? Yes! Your shipping confirmation email will include a direct tracking link.

• What should I do if my order arrives damaged? Please inspect your package upon delivery. If damaged: 1. Keep the box and all packing materials. 2. Email naturecapelli@gmail.com with your order number, clear photos of the damage, and a brief description.

• What is your return policy? We accept returns for products purchased directly from naturecapelli.com within 14 days of delivery. Products must be unused, unopened, and in their original packaging. Return shipping costs are the customer’s responsibility. To request a return, email us with your order number and the reason.

• What if I have allergies or sensitivities? We always recommend a patch test before use: apply a small amount to your wrist and wait 24 hours. If you experience a reaction, discontinue use and contact us for support.

• Are your products free from sulfates and parabens? Yes! All of our products are 100% vegan and free from sulfates and parabens. We use gentle plant-based alternatives. Note: If switching from sulfate-based products, your scalp may take time to adjust, and hair may feel oilier at first.

• Do your products contain nuts? Some products contain Shea Butter or nut-derived ingredients. Affected products include: Glossy Curly Cream, Berry Smooth Pre-Shampoo, Born to Repair 2, Born to Repair Hair Mask, Nutri-Mix Hair Butter, Magic Mist Curls, Forever Shine Curls Conditioner, Hold Me Down Scrunching Curls Gel, Amor Eterno Curls Hair Mask, Hydra Glow Hair Mask, My BFF 12 in 1, and Hydra Growth Conditioner. Some oils also contain coconut and almond oil. Please review the full ingredient list on each product page.

• Can I use your products while pregnant or breastfeeding? Our products are very gentle and vegan; however, we recommend being cautious during these sensitive periods. Please consult your healthcare provider before use.

• Do your products have expiration dates? Yes. Unopened: 30 months. Opened: Best used within 12 months.

• Can I use your products on hair extensions? Our products are designed for natural hair. Since extensions vary in quality, we recommend consulting your hairstylist before use.

• Are your products suitable for children? While our ingredients are gentle, safety testing is performed on adults. Use on children is at the parent or guardian’s discretion.

• I’m having issues with your website. What should I do? Website issues are often resolved by clearing your browser’s cache and cookies. If you still need help, email us at naturecapelli@gmail.com.

• How do you handle my personal information? We take your privacy seriously. For full details, please refer to our Privacy Policy.

Need more help? 📧 Contact us anytime: naturecapelli@gmail.com