Return & Refund Policy

We accept returns for products purchased directly from naturecapelli.com. You have 14 days from the date of delivery to request a retur.

Eligibility

To qualify for a full refund, the following conditions must be met:

• The product must be unused, unopened, and in its original packaging and condition.
• All return shipping costs — including packaging, carrier fees, and any additional charges — are the responsibility of the customer.
• Original shipping fees are non-refundable.

How to Request a Return

To start a return, please contact us at naturecapelli@gmail.com

Include your order number and the reason for the return.

Refund Process

Once we receive and inspect your return:

1. We will notify you via email of the approval or rejection of your refund.
2. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Returnable Items

We cannot accept returns for:

• Products that have been opened, used, or are not in their original condition.
• Items marked as final sale, clearance, or non-returnable within specific promotions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong product, you must contact us within 48 hours of delivery at naturecapelli@gmail.com

Please include clear photos of the issue.
We will replace the item at no additional cost.

Return Shipping

All return shipping costs are paid by the customer, unless the return is due to an error on our part (wrong item sent or defective product).