Orders & Store Policies

Order Processing

Orders are processed within 3–8 business days.
Processing times may vary during promotions or peak seasons.
We reserve the right to refuse or cancel any order if fraudulent or irregular activity is suspected.

Order Confirmation

All successfully processed orders generate an automatic confirmation email.
If you do not receive it, please:

Check your spam or junk folder.
Confirm that your email address was entered correctly at checkout.

Order Modifications & Cancellations

Once an order is placed, we are unable to modify it (adding, removing, or changing products).
If your order has not yet shipped, you may request a cancellation by emailing:
📧 naturecapelli@gmail.com

Cancellations are not guaranteed and depend on the order status at the time your request is received.

Out-of-Stock Items

If an item becomes unavailable after your order is placed, you will be notified via email and may choose between:

A refund
Store credit
A replacement of equal value

Shipping Responsibility

We are not responsible for:

Delays caused by the carrier
Lost or stolen packages marked as “delivered”
Incorrect shipping information provided by the customer

If a package is returned due to an incorrect address, the customer is responsible for reshipment fees.

Taxes, Duties & Customs

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

These fees are not included in product or shipping prices.

Billing Accuracy

Customers must provide complete and accurate billing and shipping information.
Orders containing mismatched or suspicious details may require manual verification before processing.

Payment Verification & Fraud Prevention

All transactions undergo automated fraud screening.
Orders may be paused or cancelled if flagged for:

High-risk behavior
Mismatched billing information
Unusual purchase activity

We may request additional verification before shipping.

Accepted Payment Methods

We accept:

Visa
Mastercard
American Express
PayPal
Apple Pay
Stripe
WooCommerce Payments

Failed or Declined Payments

If a payment is declined, the order will not be processed.
Customers are responsible for ensuring that all payment details are accurate and valid.

Product Availability & Pricing

Prices, promotions, and product availability may change at any time without prior notice.
We reserve the right to correct pricing errors and cancel affected orders.

Personal Information

We are committed to protecting your personal information.
For details on how your data is collected, stored, and used, please refer to our Privacy Policy.