Processing & Delivery Times

  • We process and ship orders Monday through Friday, excluding U.S. federal holidays.
  • Processing time typically ranges from 3 to 8 business days.

Shipping Costs

United States

  • Free shipping on orders over $150 USD.
  • A $16 USD shipping fee applies to orders below $150.

Canada

  • Free shipping on orders over 180 CAD.
  • A $25 CAD shipping fee applies to orders below 180 CAD.

Shipping Confirmation

  • Once your order has shipped, you will receive an email with your tracking number.

Order Tracking

  • You can track your package using the tracking link included in your shipping confirmation email.

Damaged Orders

If your order arrives damaged:

  1. Keep the box, packaging materials, and damaged items.
  2. Email naturecapelli@gmail.com with:
    • Your order number
    • Clear photos of the damage
    • A brief description of the issue

We will review your case and provide further instructions.