Processing & Delivery Times

• We process and ship orders Monday through Friday, excluding U.S. federal holidays.
• Processing time typically ranges from 3 to 8 business days.

Shipping Costs

United States

• Free shipping on orders over $150 USD.
• A $16 USD shipping fee applies to orders below $150.

Canada

• Free shipping on orders over 180 CAD.
• A $25 CAD shipping fee applies to orders below 180 CAD.

Shipping Confirmation

• Once your order has shipped, you will receive an email with your tracking number.

Order Tracking

• You can track your package using the tracking link included in your shipping confirmation email.

Damaged Orders

If your order arrives damaged:

1. Keep the box, packaging materials, and damaged items.
2. Email naturecapelli@gmail.com with:
   • Your order number
   • Clear photos of the damage
   • A brief description of the issue

We will review your case and provide further instructions.